Questions About Your Account
If possible, contact us from the email address registered to your IRIS account. Explain what happened and include the exact wording of any error message. For technical issues, tell us which device and browser you are using.
Payments, Bonuses and Game Rounds
For payment enquiries, include the amount, currency, date and payment reference, if available. For a bonus, provide the promotion name and any code you used. For a game round, the game name, approximate time and round ID, if available, will help.
Still Need Help?
Reply to the existing message and explain what remains unresolved. Including your case number or previous correspondence will help us find your case.
Cooling-Off Periods and Personal Data
You can request a cooling-off period or self-exclusion through support. Clearly state which option you want. Never share your password, one-time codes or card security code. Only send verification documents through the designated private support channel.