Eligibility and Player Accounts
You must be at least 18 years old. Your personal details must be complete and accurate. Only one account is allowed per person and household. You must not use another account to get around an account suspension, cooling-off period or self-exclusion. Login details must not be shared with anyone else.
Deposits
The payment method must be in the account holder’s name. Deposits from friends, family members or anyone else are not permitted, even with their consent. Cash is not accepted. Available methods, currencies and transaction limits depend on your account and country of residence. Currency conversion and payment provider fees may apply.
Withdrawals and Verification
To withdraw funds, you must verify your email address and complete your profile. We may ask for proof of identity, your payment method and the source of your funds. Withdrawals are generally sent via the method used to deposit, provided it supports withdrawals. Your account’s withdrawal limits and those of the payment method also apply.
For accounts registered in Switzerland, a 1× deposit wagering requirement generally applies. Bonus bets do not count towards this requirement. If the requirements have not been met, a withdrawal request may be cancelled or a fee of 10% of the withdrawal amount may be charged. Additional restrictions apply to certain betting patterns.
Bonuses and Promotions
Each bonus is subject to its own promotion terms. These cover eligibility, minimum deposits, validity periods, eligible games, wagering requirements and any winnings caps. Cancelling a bonus or requesting a withdrawal may result in the loss of bonus funds and winnings made from them; exceptions apply to certain bonus types.
Game Rules and Enquiries
Bets and winnings are governed by the rules of each game. If a round result is unclear or a transaction appears incorrect, support can investigate using the game name, time and payment or round reference. You do not need to provide passwords or one-time codes.