Your experience matters. Even when things go wrong.
Whether you're waiting for a withdrawal, missing a bonus or unable to log in, our support team can help with account-related questions. Tell us what happened so we can look into your case.
Specific details help when you're asking about payments, bonus funds or account access. They allow us to match the transaction, promotion or game round to your account.
Waiting for your money and not sure why your withdrawal is still pending? Tell us when you requested it and what updates you've received so far. We can then look into the delay affecting your request.
Include the amount, payment method and status shown. If we've requested documents, let us know when you submitted them.
More About WithdrawalsAlready submitted documents but received another request? Send us the wording of the new message and the date of your previous submission. We'll check whether another document is needed or a detail needs clarification.
If a document request isn't clear, you don't need to guess. Ask us exactly what's needed before sending more personal documents.
Player Account HelpJoined a promotion but didn't receive what you expected? Tell us whether the bonus is completely missing, a different amount was credited or your free spins aren't available.
Send the promotion name, any code you used and the related deposit. The promotion message and a screenshot of the credit or error message will help us investigate.
Bonus Terms and CodesAlready contacted support about access, but the reply hasn't resolved the problem? Reply in the existing conversation and explain what still isn't working or which instructions aren't clear.
Include the exact wording of the message. We don't need your password or a one-time code.
Login HelpExplain what happened and what you feel remains unresolved. If you've already contacted us, include the previous messages or an existing case number.
If possible, write from your registered email address. For payments, include the amount, date and method. For game rounds, include the game name, time and round ID, if you have one.
What did you expect, and what happened instead? Error messages and screenshots help us investigate. Also tell us what you still need us to clarify.
If your issue hasn't been resolved, reply to the existing message with your outstanding questions. That keeps the full conversation together, so you don't have to explain everything again.
Never post identity documents, full payment details, passwords or verification codes publicly. Only submit verification documents through our designated private support channel.
How did your withdrawal go? Were the bonus activation steps clear? Did our support team help? When sharing your experience, describe what happened and whether your issue has been resolved. Both positive and critical feedback are welcome.
If you share your experience on Trustpilot, leave out personal account and payment details. A public review doesn't replace contacting support: we need to speak to you privately to trace a payment or review an account.
Several steps may take place between requesting a withdrawal and receiving the funds: pending verification, our processing and the payment provider's transfer. For bonus enquiries, it matters whether the bonus hasn't been activated or the wagering requirement hasn't yet been met.
Does the displayed win differ from the amount credited, or do you think a bet was deducted twice? Explain the difference as clearly as possible. A screenshot and the round ID help us investigate. A run of losing rounds on its own, however, is not evidence of a settlement error.
Tell us the game name, time, stake and disputed amount. Also explain whether a result appeared and what message you received afterwards. You don't need to play another round for us to investigate your complaint.
If you’re playing longer or spending more than you intended, taking a break matters more than playing another round. Ask our support team about a cooling-off period or self-exclusion. Only gamble if you’re 18 or over, and never use money you need for everyday expenses.
Email [email protected] or use live chat. Explain what happened, including the date and relevant payment or game details. If you've already contacted us, include your case number, if available, or the previous conversation.
A delay alone doesn't mean your withdrawal has been declined. Pending verification or additional payment checks may extend processing time. If you don't know the reason or don't understand a message, send us your withdrawal details and previous correspondence. We need to review your case before we can give you a definitive answer.
Reply to the existing message and specify what's still unanswered. If you're disputing a payment or credited amount, include the amount in question and any supporting evidence. This keeps your case linked to the previous conversation.
Yes. Describe what happened using the details you have. For game rounds, the game name and approximate time help; for payments, include the amount, date and method. A reference number makes it easier to locate the case, but you can contact us without one.
If you post a review on Trustpilot, describe your own experience and leave out personal account, ID and payment details. To resolve a specific account issue, also contact our support team privately.
For account-related questions, contact us directly, ideally from your registered email address. If you also leave a public review, keep private details and documents out of it. We can't review an account or trace a payment based solely on a public post.
Our live chat is available around the clock. You can also email [email protected]. If you want a cooling-off period or self-exclusion, state that clearly. No additional deposit is required.
