Generally within
24 h
Request Processing
We generally process withdrawal requests within 24 hours. Exceptions are possible, for example when additional checks are needed.
Withdrawals at IRIS Casino
Your Winnings. Your Own Account.
Request a withdrawal from your player account. We'll review your request, account details and, if needed, your documents. Once approved, the payment provider transfers the funds to your account or wallet.
- Recipient
- In Your Name
- Payment Method
- Generally Your Deposit Method
- Need Help
- Live Chat Around the Clock
How to Request a Withdrawal
Complete Your Account Details
Your email address must be verified. Provide complete, accurate profile details and your own phone number. Your player account and payment method must be in your name.
Choose a Method and Amount
Go to the withdrawal section of your account. Choose an available withdrawal method and enter the amount. Your account and payment provider limits apply. An active bonus may affect your withdrawal.
Confirm Your Request
Confirm your request with the correct recipient details. If we ask for documents, submit them in full. Keep your withdrawal reference and our messages so we can assist if you have questions.
How Long Does a Withdrawal Take?
We generally process withdrawal requests within 24 hours. Additional checks may take longer. The payment provider's transfer time comes on top of that.
Up to
48 h
Additional Transaction Checks
For amounts over €1,250, we may carry out additional checks of gaming transactions. These can take up to 48 hours.
Usually within
10 Days
Document Verification
We usually review complete identity documents within ten days. In some cases it may take longer, and missing documents can delay the review.
How Much Can You Withdraw?
Standard daily limits apply to fiat withdrawals according to your status. Your payment method's limits and other account limits may also restrict the amount you can request.
| Your Status | Standard Daily Limit |
|---|---|
| SWEET START | 4 000 € |
 SUGAR BOOST | 4 000 € |
 CANDY PRIME | 10 000 € |
 ROYAL RANK | No Standard Daily Limit |
Verification Before Withdrawal
We may verify your identity before you withdraw. We may also check whether you own the payment method used and where your deposited funds came from. We'll tell you which documents we need. The personal details in them must match your profile.
Identity and Profile Details
The information in your player account must match your documents. If your name or other personal details are no longer correct, contact our support team to arrange a correction.
Your Own Payment Method
We may ask for proof that the card, bank account or wallet used belongs to you. Deposits and withdrawals through other people are not permitted.
Complete Documents
Submit all requested documents in full and make sure they're legible. If we ask for a document again, check which part is missing or unclear. We don't need your passwords, one-time codes or card security code.
Where Will Your Winnings Be Sent?
Via Your Deposit Method
We generally pay withdrawals through the same method you used to deposit. It must support withdrawals and be in your name. Some methods can only be used for deposits. If your previous method isn't available for withdrawals, ask our support team which alternative you can use.
In Cryptocurrency
For a crypto withdrawal, the relevant winnings must come from funds previously deposited in cryptocurrency. Choose the coin and network that match your receiving wallet. An incorrect address or network could mean the funds cannot be recovered.
Is Your Withdrawal Taking Longer Than Expected?
Tell us when you submitted the request and what update you last received. We can then check whether verification is still pending or the payment provider is processing the transfer.
Request Still Being Processed
If the usual processing time has passed, provide your request's amount, currency, date and reference. Let us know if you've been asked for additional documents. Placing further bets or deposits will not speed up processing.
Approved but Funds Haven't Arrived
Also tell us when the withdrawal was approved and which payment method you chose. We'll help trace the transfer. For crypto payments, the transaction ID can help track it on the correct network.
Request Rejected or Cancelled
Send us the exact response you received. We'll check whether details are missing, the payment method doesn't support withdrawals or conditions remain outstanding. Another deposit won't automatically resolve the reason for rejection.
A Pending Withdrawal Is No Reason to Keep Playing
You don’t need to place more bets while waiting for an update. If you need time away, our support team can help you arrange a cooling-off period or self-exclusion. Gambling is only permitted for adults aged 18 and over and is not a reliable source of income.
Withdrawal FAQs
Will the money reach my account within 24 hours?
Not necessarily. We generally process withdrawal requests within 24 hours. Additional checks or pending verification may take longer. Your payment provider then needs time to transfer the funds. The 24 hours is therefore not a guaranteed delivery time.
What is the minimum withdrawal?
The minimum depends on your withdrawal method and account. You can only request an amount within the limits that apply to that method. A method's minimum deposit is not necessarily its minimum withdrawal. If you're unsure of the minimum for your method, contact support.
Why can't I withdraw my full balance?
Your balance may include an active bonus and related winnings that aren't yet withdrawable. Your account and payment method withdrawal limits also apply. As a result, you may only be able to request part of your balance.
Do I need to verify my account before withdrawing?
We may request identity documents and proof of your payment method before approval. Your email must be verified and your profile complete. Missing documents may delay your withdrawal.
Can I withdraw to someone else's account?
No. Your player account and withdrawal payment method must be in your name. You cannot use a partner's, relative's or friend's account.
Can I withdraw winnings from a card deposit in crypto?
A cryptocurrency withdrawal requires the relevant winnings to come from funds previously deposited in crypto. A card deposit alone does not meet this requirement.
Can I withdraw in Swiss francs?
CHF is not available as an account currency. Players resident in Switzerland can choose EUR, USDT, BTC or ETH at registration. Whether your payment provider converts the withdrawn amount into CHF, and what fees apply, depends on the payment method.
Are there withdrawal fees?
Currency conversion or payment provider fees may apply. If the required deposit wagering has not been completed, we may cancel the request or charge a fee of 10% of the withdrawal amount. Additional rules apply to certain betting patterns.
Can I withdraw with an active bonus?
Requesting a withdrawal may void a bonus with outstanding wagering, and related winnings may also be forfeited. Exceptions apply to certain bonus types. You can only withdraw bonus winnings once the wagering requirements are met and your account is verified. Winnings caps may also apply.
Does a delay mean my winnings have been rejected?
No. A delay alone does not mean rejection. Documents may still be needed, a review may be in progress or your payment provider may still be processing the transfer. Our support team can help identify the cause of the delay.